Customer service ticket system

Customer service ticket system generates tickets via your very own committed personal service web site. In case consumers call in, your staff May make tickets on their behalf as they definitely get them on the telephone.

Ticket Information Fields Customization

  • Individualizes ticket fields to meet your distinctive requirements, easily put new ticket fields to accumulate the kind of info your support staff requires through a very effective service desk management dashboard.
  • Unique domains per office permit you to modify information selection based on issue form. Details are usually obtained via drop down list or input field and it is available within the ticket for convenience during issue resolution.

Personal dash panel data for every team associate

As soon as your employee’s member signs in they are going to view an immediate picture of their very own tickets by condition and current status. They're able to proceed instantly to their designated tickets straight from the dash panel. Support managers can simply drill right down to discover a lot more particular functional data with the entire built-in stats viewer.

SLA Automatic Escalations & Alerts

Versatile and extensible Web Help-desk Actions Principles let your staff to create computerized escalations on the basis of any support ticket related field and SLA deadline date.

Submit on someone’s behalf

Our service desk management enables customers to be able to post support request tickets on somebody else’s account. This particular feature based on permission by a specific person is perfect for workers who demand an Administrator Associate to behave as contact.

Text message SMS Alerts

Stop your SLAs from slipping from the splits. Manage Web Helpdesk to deliver you a customized Text message (SMS) prior to an SLA infringement issues for your customer.

Instant & Automated Customer Email to Ticket Conversion

  • Acknowledge tickets everywhere as well as delight your own buyers!
  • Help-desk device really helps to enhance plus arrange your current service-desk assist operations.

Keep engaged clients up to date

Occasionally clients would like for being up to date with their ticket information. Or maybe you have to be sure each of your inner stakeholders should be aware about the support problem which was documented.

That is why this software by fast services Pakistan is considered as the best Helpdesk software as it allows your staff to include a “cc” recipient to your ticket through service desk management panel if you have provided them the authorization to do this through security configurations.

Support Level Contract Management

Web Help-desk makes sure that you manage all numbers of services contract.

Time period monitoring all through Ticket Life-cycle

Regardless of whether your staff is outlasting the SLA time clock or waiting for an end user’s reply, this best helpdesk software monitors support ticket life-time from start to end. Key efficiency signals and customized reports enable you to determine bottlenecks, endorsing effectiveness and hands free operation.

Customized Graphical Notifications

Since SLA violation instances approach, Web Helpdesk shows an efficiency-gaining line up in order to avoid support requests from slipping from the cracks. Customized color coding, a textual notify characteristic, and ticket sorting makes sure that your own most urgent tickets receive the consideration they might require.